TERMS & CONDITIONS
Totallylargeshoes.co.uk is the online trading subsidiary of Totally…™ a part of Fashion Estrada (UK) Ltd. All materials read on this site are provided by Fashion Estrada (UK) Ltd, which disclaims all warranties accessed by the reader. Your statutory rights as a consumer are not affected.

CONTRACT INFORMATION

• All orders placed at totalllargeshoes.co.uk are subject to availability and acceptance.
  
• Totally... will only accept Pound Sterling as a method of payment on-line.
  
• Until a confirmation of Order Dispatch has been sent to the purchaser, there remains no existing contract between Totally… and the purchasers, and vice versa.

ACCEPTED PAYMENT METHODS
We accept the following credit/debit cards:
VISA, UK Delta, UK Electron, MasterCard, Maestro, Switch, Switch Solo. We do not accept American Express.

Credit Card Payments
We are unable to accept cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

ONLINE SECURITY
Totally... take on-line security very seriously, we use a server certificate to assure our customers of our identity and secure socket layer (SSL). Purchases made at Totally... remain safe and secure. All data transmissions to and from the site are encrypted, so your personal and/or card details are secure A padlock symbol present at the bottom right of your computer screen reassures you that our website is safe and secure. Therefore purchases cannot be made through an unsecured website.

TERMS OF SALE
We strife to portray our products as true to its image as possible - in terms, of colour, design details, fabric and style. However, slight variations might occur between our portrayal of the footwear and the actual image (delivered), due to differences in computer settings and photography.

We quote prices of the goods on our website next to chosen products. The prices are in Pound Sterling and is inclusive of UK Vat (17.5%). Customers outside the EU will automatically have the UK Vat deducted from the total cost of the goods.
All transactions are subject to credit/debit card approval. Refunds or credits are subject to UK Consumer Rights Charter.

General Delivery Information

UK
Items in stock, we aim to deliver to you within 7 working days of the date we receive the order. However, where a particular product is out of stock, delivery of that product might take up to 28 working days or more. In such cases, we would notify the customer of the situation, with a proposed delivery date. Otherwise, the customer has the option of canceling their order - full refund given.

Delivery is by Royal Mail Signed For Packet post.
Delivery cost per pair £6.99 and £6.00 for each additional pair on the same order

Europe
Items in stock we aim to deliver to you within 7 working days of the date we receive the order. If an item is out of stock we will contact you to inform you of a proposed delivery date or alternative options. Delivery is by Royal Mail Airsure or International Signed For (dependent on recipient's country, see list of countries to which this applies).
Delivery cost per pair £15.00 and £13.00 for each additional pair on the same order thereafter.

Rest of the world
Items in stock we aim to deliver to you within 14 working days of the date we receive the order. If an item is out of stock we will contact you to inform you of a proposed delivery date or alternative options. Delivery is by Royal Mail International Signed For.
Delivery cost per pair £20.00 and £18.00 for each additional pair on the same order thereafter.
For any queries regarding the whereabouts of your order, please contact customerservice@totallylargeshoes.co.uk Stating your order reference, name and contact number and we will contact you as soon as possible.

Boots and shoes will always be delivered as individual packages. Therefore only additional items on the same order will be charged at the discounted postage rate.
Orders placed on a weekend or bank holiday will be processed the next working day.
All parcels will require a signature on receipt of delivery.

RETURNS POLICY
Totally... takes pride in offering high quality footwear. Our goods are checked for quality before they are package and sent to our customers. In the unlikely event that you are not completely satisfied with your purchase, please return purchased footwear unworn and in its original conditions (shoe stuffing intact) within 14 working days, and ensure that the returns forms at the back of the invoice is duly completed and returned to us. We advice that these be sent back to us at the following address:
39 Chiltern Street, London, W1U 7PP.

By Royal mail special delivery or via a courier service so that they are insured for you and traceable. Please note that the cost returning goods to Totally… is borne by you.

STATUTORY RIGHTS AND FAULTY GOODS
Your statutory rights are not affected when returning purchased goods. Totally... will only grant an exchange or refund, if footwear is returned in its original condition. In order to ensure this is the case, footwear must be tried on carpeted surface only. Should the footwear appear scratched, marked, soiled, worn or damaged, Totally… will not grant the exchange or refund request.
When returning goods, please fill out the returns slip at the back of the invoice, stating the reason for returns and whether you would like an exchange or a refund. Ensure that you keep the goods in its original packaging, slide it into carrier bags with bubble wrap, and then write our return address on a plain paper or use the sticky returns label we provided with your invoice.

Totally... reserves the right to deduct the cost of repackaging for footwear not returned in its original packaging.
It is recommended that you post any returns to us by special delivery (Royal Mail), obtaining proof of posting in the process, as Totally... will not be liable for goods lost in transit.
The cost of posting any returns will be fully borne by the purchaser.

FAULTY GOODS
The Sale of Goods Act 1979 (as amended) states, in respect of 'faulty' unworn goods that; consumers are entitled to a reasonable time to reject unsatisfactory goods and demand an exchange or full refund.
Our products are manufactured to very high standards and therefore bear full manufacturers warranty. Customers will not be liable for basic defects arising in workmanship and/or failure in use. Repairs, exchange and full refunds will be given should the product experience manufacturing defects or failure in use. That said, we do not offer any guarantees against standard wear and where this is the case (for seeking an exchange or refund), Totally... reserves the right to seek advice from an independent body.
In so doing, should the returned product be found to bear no manufacturing defects or failure in use, but due to wear and tear, we would not reimburse the cost of postage to the customer.
To minimise wear and tear of any footwear, we suggest that you take good care of it and follow the tips below:

• Re-heel heels, outer soles just before it begins to wear out,
  
• Do not wear certain style of footwear (i.e. suede, party sandals, shoes made with delicate leather) in unfavourable weather conditions.
  
• Show adequate care when putting on or taking off footwear.

PRIVACY POLICY
This Privacy Policy has been set out as a legal document highlighting personal information collected and stored, how it is used, or to whom it may be disclosed, security measures put in place by us to protect against its misuse and how you can correct any mistakes in the information held by us.
Information is automatically gathered on our website when you use our electronic forms. The purpose of which is to keep you up to date with information such as new stock arrival that might be of interest to you. If you do not wish at anytime, to receive such information, please send us an email us at customercare@totallylargeshoes.co.uk, advising us not to send you any information.

In accordance with UK DATA Protection Legislation, we adhere to very strict security procedures with regards to storing and disclosing customer information, by protecting you against any unauthorised accesses that may lead to any loss or misuse of information gathered on this website.
Totally... seriously guards against any misuse of customer information and will not pass your personal details or any personal information you provide us onto a third party either by sale, trade or rent.
All orders are carried out in a safe and secure environment. We have subscribed to high technology and security methods that ensures all order placement, order fulfilment, and customer information remain confidential at all time.

External links:
totalllargeshoes.co.uk may contain links to other sites, and while we try to link only to sites that share the same privacy policy and high standards as us, we are not to be held responsible for the content, security, or privacy practices employed by these other websites.

These Terms and Conditions are governed by the laws of England and Wales.
Fashion Estrada (UK) Ltd reserves the right to amend these terms and conditions from time to time.