Terms & Conditions of use

RETURNS POLICY

Totally... takes pride in offering high quality footwear. Our goods are checked for quality before they are packaged and sent to our customers. In the unlikely event that you are not completely satisfied with your purchase, please return purchased footwear unworn within 14 working days. Please ensure that you keep the goods in its original packaging (shoe stuffing intact). We recommend that you bubble wrap the shoe box then slide it into a strong/practical carrier bag, tape it all around with a ‘fragile’ labelled tape and then write our return address on a plain paper and stick it on the packaging.
We advice that these be sent back to us at the following address:

Totally…
39 Chiltern Street
London
W1U 7PP

By Royal mail special delivery or via a courier service so that they are insured for you and traceable. Do obtain proof of posting. Please note that the cost returning goods to Totally… is borne by yourself.

Totally... reserves the right to deduct the cost of repackaging for footwear not returned in its original packaging.
It is recommended that you post any returns to us by special delivery (Royal Mail), obtaining proof of posting in the process, as Totally... will not be liable for goods lost in transit.

The cost of posting any returns will be fully borne by the purchaser.

REQUESTING an ALTERNATIVE PRODUCT

If you return an item to us and request an alternative product or an exchange, you would have to pay for P&P cost

STATUTORY RIGHTS AND FAULTY GOODS

Your statutory rights are not affected when returning purchased goods. Totally... will only grant an exchange or refund, if footwear is returned in its original condition. In order to ensure this is the case, footwear must be tried on carpeted surface only. Should the footwear appear scratched, marked, soiled, worn or damaged, Totally… will not grant the exchange or refund request.

FAULTY GOODS

The Sale of Goods Act 1979 (as amended) states, in respect of 'faulty' unworn goods that; consumers are entitled to a reasonable time to reject unsatisfactory goods and demand an exchange or full refund.

Our products are manufactured to very high standards and therefore bear full manufacturers warranty. Customers will not be liable for basic defects arising in workmanship and/or failure in use. Repairs, exchange and full refunds will be given should the product experience manufacturing defects or failure in use. That said, we do not offer any guarantees against standard wear and where this is the case (for seeking an exchange or refund), Totally... reserves the right to seek advice from an independent body.

In so doing, should the returned product be found to bear no manufacturing defects or failure in use, but due to wear and tear, we would not reimburse the cost of postage to the customer.

To minimise wear and tear of any footwear, we suggest that you take good care of it and follow the tips below:
Re-heel heels, outer soles just before it begins to wear out.

Do not wear certain style of footwear (i.e. suede, party sandals, shoes made with delicate leather) in unfavourable weather conditions.
Take adequate care when putting on or taking off footwear.

PRIVACY POLICY

This Privacy Policy has been set out as a legal document highlighting personal information collected and stored, how it is used, or to whom it may be disclosed, security measures put in place by us to protect against its misuse and how you can correct any mistakes in the information held by us.

Information is automatically gathered on our website when you use our electronic forms. The purpose of which is to keep you up to date with information such as new stock arrival that might be of interest to you. If you do not wish at anytime, to receive such information, please send us an email us at customercare@totallylargeshoes.co.uk, advising us not to send you any information.

In accordance with UK DATA Protection Legislation, we adhere to very strict security procedures with regards to storing and disclosing customer information, by protecting you against any unauthorised accesses that may lead to any loss or misuse of information gathered on this website.

Totally... seriously guards against any misuse of customer information and will not pass your personal details or any personal information you provide us onto a third party either by sale, trade or rent.

All orders are carried out in a safe and secure environment. We have subscribed to high technology and security methods that ensures all order placement, order fulfilment, and customer information remain confidential at all time.

External links:

totally large shoes.co.uk may contain links to other sites, and while we try to link only to sites that share the same privacy policy and high standards as us, we are not to be held responsible for the content, security, or privacy practices employed by these other websites.

These Terms and Conditions are governed by the laws of England and Wales.

Totally large shoes.co.uk reserves the right to amend these terms and conditions from time to time.