I need to return an item


If you are not completely satisfied with your purchase, simply return the item(s) unworn and in its original condition within 14 days of receipt. Once we receive your item(s), we will issue a full refund or exchange it for an item of your choice. 
For further information on returning an item.

Have I received a wrong/faulty item?


In the event that you have received a wrong or faulty item, Please contact us at sales@totallylargeshoes.co.uk asap, quoting your order number, your name, address and product details such as – product code, colour, size, stating whether you would prefer an exchange or a refund. Following your email, our customer care team will contact you to discuss how the return the item to us. Do note, however, that you must adhere to our returns policy and return the item within 14 days of purchase. For further information on the faulty item(s).

When will my refund be credited to my account?


  • It generally takes up to 4 working days from receipt of a return for us to process a refund.
  • A refund confirmation email will then be sent to the same email address to which your initial order confirmation was sent.
  • Following the refund confirmation email, please allow a further 5 -10 working days for the refund to be credited to your account (through the same card you made the initial purchase with). Please note that totallylargeshoes.co.uk have no control over this timescale as it is generally dictated by your bank.
  • This timeframe is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).

When will I receive my replacement?


Before contacting us please take note of the timescales required to process an exchange:

  • Please allow 3 working days from receipt of a return for us process an exchange.
  • Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
     - UK - Up to 4 Working Days
     - European Union - Up to 8 Working Days
     - Rest of World - Up to 14 Working Days

Do I have to pay for return postage?


If you are returning an item to us for a refund or an exchange you would have to pay for the P&P cost.

Are delivery charges refundable?


Whilst you can get the full value of returned items refunded, unfortunately, the original cost of delivery you paid to have the items delivered to you are non-refundable.  



Totally... takes pride in offering high-quality footwear. Our goods are checked for quality before they are packaged and sent to our customers. In the unlikely event that you are not completely satisfied with your purchase, please return purchased footwear unworn within 14 working days. Please ensure that you keep the goods in its original packaging (shoe stuffing intact). We recommend that you bubble wrap the shoe box then slide it into a strong/practical carrier bag, tape it all around with a fragile labelled tape and then write our return address on a plain paper and stick it on the packaging.
We advise that these be sent back to us at the following address:

Totallylargeshoes.co.uk 39 Chiltern Street London W1U 7PP

By Royal mail special delivery or via a courier service so that they are insured for you and traceable. Do obtain proof of posting. Please note that the cost returning goods to Totally… is borne by yourself.

Totally... reserves the right to deduct the cost of repackaging for footwear not returned in its original packaging. 
It is recommended that you post any returns to us by special delivery (Royal Mail), obtaining proof of posting in the process, as Totally... will not be liable for goods lost in transit.
The cost of posting any returns will be fully borne by the purchaser.

Do I have to pay for return postage?


If you are returning an item to us for a refund or an exchange you would have to pay for the P&P cost.